Last Updated: July 18, 2026
We want you to feel comfortable shopping at Keuriigshop. If something doesn’t work out, we’re here to help with a straightforward return process.
Return Window
You have 30 calendar days from the date of delivery to initiate a return. After that window, unfortunately we can’t accept the item back.
Item Condition
To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all accessories and inserts included. If an item arrived with a manufacturing defect or was damaged during transit, that qualifies as a quality issue, and we’ll gladly take it back under this policy.
How to Start a Return
Send an email to info@keuriigshop.it.com with your order number and a quick note about the reason for the return. Our support team will provide a prepaid return label. There’s no charge for return shipping, and we do not charge any restocking fees.
Return Address
All returns should be sent to:
Keuriigshop Returns
1898 S Williams St.
Denver, CO 80210
United States
Refund Timeline
Once your return package shows as delivered back to us, we inspect the item and process the refund within 1 to 2 business days. After we issue the refund, it may take an additional 7 to 10 business days for the money to appear in your account, depending on your bank or card issuer. Refunds are always credited back to the original payment method.
Exchanges
Right now we don’t offer direct exchanges. The fastest way to get what you need is to return the original item and place a new order.